1Introduction
Mposurga is fully committed to protecting the privacy of every member who uses our platform at https://mposurga.run. This Privacy Policy is designed to clearly inform you about how we collect, use, disclose, and protect your personal data when you interact with our platform.
We understand that your trust is our most valuable asset. Every data management decision we make is guided by the principles of transparency, security, and respect for individual privacy. We do not sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent.
This policy applies to all users of the mposurga platform, including visitors, registered members, and anyone who interacts with the website, mobile app, or any services provided by mposurga. By continuing to use our platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
2Information We Collect
To provide a secure, seamless, and personalised service to every member, mposurga collects certain categories of information as described below. We only collect information that is strictly necessary for platform operations and compliance with applicable regulations.
| Data Category | Type of Information | Collection Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, mobile phone number | Account communications, security notifications |
| Financial Information | Bank account number, account holder name | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Account security, fraud detection |
| Usage Data | Game history, transaction records, login timestamps | Service improvement, compliance |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Better user experience |
In addition to information you provide directly, we also collect data automatically when you use our platform. This includes server logs, app performance data, and information gathered through cookie and tracking pixel technologies.
3How We Use Your Data
Every piece of information we collect is used for a clear and legitimate purpose. mposurga adheres to the principle of data minimisation — meaning we only process information that is strictly necessary for the stated purpose. The following are the primary purposes for which your data is used:
- Account Management: Creating, verifying, and maintaining your member account, including required KYC processes.
- Transaction Processing: Processing deposits, withdrawals, and other financial transactions securely and accurately.
- Platform Security: Detecting and preventing fraudulent activity, multi-account usage, and other security threats.
- Legal Compliance: Meeting regulatory compliance obligations, including anti-money laundering (AML) laws.
- Service Communications: Sending important notifications related to your account, security, and platform updates.
- Service Improvement: Analyzing usage patterns to improve platform performance, interface, and overall experience.
- Customer Support: Helps you resolve technical issues or account-related inquiries more efficiently.
- Marketing (with consent): Sending you promotional information and special offers — only if you have consented to receive them.
We do not use your data to make automated decisions that have a significant impact on your rights or interests without appropriate human oversight.
4Information Sharing
Mposurga does not sell or trade your personal data to any third party. However, in certain limited situations, we may need to share your information with the following parties to enable the platform to operate smoothly and securely:
- Payment Service Providers: Required transaction details are shared with approved payment processors to enable deposits and withdrawals to be handled securely.
- Game Service Providers: Minimum technical data required to support game integration with our licensed software providers.
- Relevant Authorities: mposurga will disclose information to legal authorities or regulatory bodies if required by law or a valid court order.
- Technical Service Providers: Companies that assist us with technical operations such as server hosting, cybersecurity, and analytics — all bound by strict confidentiality agreements.
5Data Security
The security of your personal data is a responsibility we take very seriously. mposurga implements multiple layers of technical and organizational security to protect your data from unauthorized access, disclosure, alteration, or destruction.
Key security measures we implement include:
- 256-bit SSL Encryption: All data transmitted between your device and mposurga servers is protected with the highest industry-grade SSL encryption.
- Two-Factor Authentication (2FA): An additional security layer that ensures only you can access your account, even if your password is compromised.
- 24/7 Monitoring: Our security team continuously monitors systems to detect any suspicious activity or intrusion attempts.
- Stored Data Encryption: All sensitive data stored in our databases uses AES-256 encryption to ensure data remains unreadable even in the event of a physical breach.
- Strict Access Controls: Only authorized personnel with a legitimate business need may access members' personal data, and every access is carefully logged.
- Regular Security Audits: We conduct regular penetration testing and security audits by independent experts to identify and address any system vulnerabilities.
6Cookies and Tracking Technologies
Mposurga uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you on subsequent visits and tailor content to your preferences.
| Cookie Type | Function | Duration |
|---|---|---|
| Essential Cookies | Required for core platform operations such as login session authentication | Session only |
| Preference Cookies | Saving your language preferences, theme, and display settings. | 1 year |
| Analytics Cookies | Helps us understand how users interact with the platform for improvement purposes. | 2 years |
| Security Cookies | Detecting suspicious activity and protecting accounts from unauthorized access. | 30 days |
You can manage and delete cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect certain features of the mposurga platform, such as the ability to stay logged in.
7Your Rights as a User
As an mposurga member, you have certain rights regarding your personal data. We fully respect these rights and will respond to each of your requests within a reasonable timeframe, typically within 14 business days.
Right of Access
You have the right to obtain a copy of the personal data we hold about you. This request can be submitted through the official mposurga support channels.
Right to Rectification
If any of your personal data is inaccurate or incomplete, you have the right to request a correction or update to that information.
Right to Erasure
Under certain circumstances, you have the right to request the deletion of your personal data. However, this right is subject to our legal obligations to retain certain records.
Right to Object to Processing
You may object to the processing of your data for direct marketing purposes at any time without providing any justification.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format and to transfer that data to another data controller where applicable.
Right to Restrict Processing
In specific situations, such as when you dispute the accuracy of your data, you may request that we temporarily restrict the processing of your data.
8Data Storage and Deletion
Mposurga only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and regulations. Once data is no longer needed, it will be securely deleted or anonymised using methods consistent with industry security standards.
As a general guide on data retention periods:
- Financial transaction records are retained for a minimum of 7 years for financial compliance and audit purposes.
- Active member account data is retained for as long as the account remains active, and for an additional period after account closure for compliance purposes.
- Activity logs and security records are retained for 24 months for fraud investigation and security purposes.
- Customer support communication data is retained for 36 months for reference and quality control purposes.
- Analytical cookie data is deleted after 24 months from the date of collection.
Mposurga data servers are protected by strict physical and digital security controls, and all data deletion is carried out following established procedures to ensure data cannot be recovered once deleted.
9Third-Party Links
The mposurga platform may contain references to or integrations with third-party services such as game providers, payment processors, and technical service providers. Each of these entities has its own Privacy Policy governing how they handle your data.
Mposurga is not responsible for the privacy practices of any third party. We encourage you to read and understand the Privacy Policy of each third-party service you use alongside our platform. We will always endeavour to ensure that every third-party partner adheres to data protection standards comparable to our own.
10Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or how we handle your personal data, the mposurga privacy team is ready to listen and assist you.
You can reach us through the following official channels:
- Live Chat: Available on the mposurga platform, 24 hours a day, 7 days a week.
- Official Telegram: Via the official mposurga Telegram channel, accessible from within the platform.
- WhatsApp: The official mposurga WhatsApp number displayed in the platform's support section.
- Email: [email protected]
We will respond to all privacy-related inquiries within 3 business days. For more complex requests, such as data deletion or full access to your records, processing may take up to 14 business days.
Why Your Data Safe With Us
Highest-Level Encryption
All transmitted and stored data is protected with SSL 256-bit and AES-256 encryption — the same standard used by leading banking institutions worldwide.
Strict Access Controls
Only authorized personnel may access member data, with every access logged and monitored in real time to ensure no misuse occurs.
No Data Sales
Mposurga has never and will never sell, lease, or disclose your personal data to external advertisers or data brokers for any marketing purpose.
24/7 Monitoring
Our security team operates around the clock to detect and address any cyber threats or suspicious activity before they affect your account.
Full User Rights
You have full control over your data — from access and correction to deletion. All requests will be processed within 14 business days.
Industry Standard Compliance
The mposurga privacy policy is developed in line with global online gaming industry best practices, ensuring you receive internationally recognized standards of data protection.
Join mposurga with Full Confidence
Your privacy is protected, your data is safe. Register now and enjoy the best online gaming experience with complete peace of mind.